Support Levels

Level 1

  • Query Response Time – 72 hours
  • Query Resolution Time – 7 days
  • Access to Forums/FAQs
  • Additional templates – £50 per template
  • SEO option – £5 per month

COST: Free

Level 2

  • Query Response Time – 24 hours
  • Query Resolution Time – 48 hours
  • Access to Forums/FAQs
  • 2 Custom Widget Requests.
  • Additional templates – £30 per template

COST: £50 per month

Level 3

  • Query Response Time – 24 hours
  • Query Resolution Time – 48 days
  • Access to Forums/FAQs
  • Plugin Requests (they go under our evaluation and testing first)
  • 5 Custom Widget Requests.
  • Additional templates – £10 per template

COST: £100 per month

Additional design requirements outside of scope of site conversion is charged at £25 per hour.